The Customer Service Representative is a pivotal role within the BGA Americas Aftermarket team within Honeywell Aerospace. The selected candidate will be the focal for MSP Avionics & Mechanical Components contract support and the integrity of our business systems. The job responsibilities will include:
- Enter contracts for MSP Avionics & Mechanical Components, supporting new aircraft enrollments, contract transfers, and renewals.
- Provide top-end support for the Sales, Contracts, Disputes and Customer Accounts teams.
- Proficiency in SAP and SFDC (SalesForce.com) as well as the MyAerospace portal.
- Support high end general customers and Honeywell dealers while prioritizing critical issues to ensure customer requirements are met on time.
- Manage workflow with minimum supervision while displaying patience, sound judgment, and professionalism under pressure.
- Responsible for maintaining metrics relating to workload and revenue generating activities. Strong written and verbal communication and presentation skills

Other responsibilities may include:




- Collaborate effectively with internal Honeywell Aerospace resources to provide solutions
- Responding to customized contract requests - expedited and / or preferential
- Actively participate and sometimes lead team meetings, process improvement teams, and other activities as assigned.

Key success measurements for this position include: customer satisfaction; attention to detail; effective problem resolution and effectiveness of communication with internal and external customers.

YOU MUST HAVE
- 0 years of proven experience in customer support management
- Strong leadership and people management skills
- Ability to build and maintain strong customer relationships
- Experience in driving process improvements and implementing best practices Additional Qualifications
- Must demonstrate flexibility and resilience, including the ability to influence others in a time sensitive and demanding environment
- Ability to make sou

📌 Cust Supp Mgt Professional (Mexicali)
🏢 Honeywell Aerospace
📍 Mexicali