Join us on our mission to continue leading the future of the Packaging & Containers industry around the world by offering the right container, for the right product, made the right way.

Administrative & Customer Service Coordinator (Plant – Querétaro, Mexico)

Position Summary

The Administrative & Customer Service Coordinator is responsible for overseeing and optimizing the plant’s administrative operations, including order management, billing processes, customer service, and cross-functional coordination.

This role serves as a key liaison between customers, sales, and internal operational teams (production, planning, quality, and logistics). The position requires a high level of autonomy, strong organizational and analytical skills, and the ability to manage multiple priorities in a fast-paced manufacturing environment.

Key Responsibilities

Administrative & Financial Coordination

- Oversee accounts receivable and accounts payable processes

- Validate billing accuracy and resolve complex discrepancies

- Generate and manage purchase orders

- Maintain accurate and up-to-date customer records

- Develop and present administrative and operational reports to Plant Management

- Identify process improvement opportunities and implement controls

Customer Service & Order Management

- Coordinate and manage customer orders within ERP systems

- Ensure on-time and accurate order fulfillment (OTIF)

- Act as the primary point of contact for customer inquiries and escalations

- Analyze customer issues and drive resolution in coordination with internal teams

- Maintain strong communication with Sales, sharing updates and improvement opportunities

- Monitor order flow and proactively address potential delays

Operational Coordination

- Act as a liaison between production, planning,



logistics, and quality teams

- Participate in operational meetings (production reviews, planning meetings, etc.)

- Align operational priorities based on customer requirements

- Identify bottlenecks and propose process improvements

- Support execution of continuous improvement initiatives

Management Support

- Prepare executive-level reports and performance metrics

- Support decision-making with data-driven insights

- Coordinate schedules, meetings, and cross-functional initiatives

- Assist with special projects as assigned by Plant Management

Qualifications

Education

- Bachelor’s degree in Business Administration, Industrial Engineering, or related field (preferred)

Experience

- 4–6 years of experience in:

- Administrative operations within a manufacturing environment

- Customer service or order management

- Cross-functional coordination

- Experience in industrial or manufacturing companies strongly preferred

Technical Skills

- Advanced Microsoft Excel (data analysis, reporting)

- ERP systems experience (SAP, Oracle, or similar)

- Billing and administrative process management

- Understanding of manufacturing operations and workflows

- Familiarity with KPIs such as OTIF, delivery performance, and order accuracy

Core Competencies

- Strong customer focus

- Effective communication and interpersonal skills

- Analytical thinking and problem-solving

- High level of organization and prioritization

- Ability to work under pressure

- Proactive mindset and ownership

- Cross-functional collaboration

- Decision-making capability

Working Conditions

- On-site role within a manufacturing plant environment

- Frequent interaction with operational teams

- Fast-paced, high-demand environment

- Exposure to operational pressure and deadlines

📌 Administrative & Customer Service Coordinator (Santiago de Querétaro)
🏢 Importante empresa
📍 Santiago de Querétaro