Join our Team

Our Exciting Opportunity.
Join us as a Service Support Specialist. A junior position to be provide day-to-day support to end users. This is a Telecom/ICT Service Desk role, interacting with people of all levels in Ericsson (and their customers) offices across the globe. The Service support specialist is responsible for tracking all assigned support requests through effective decision making and problem-solving skills.

We are looking for a very professional candidate, with competent manners, highly organized, and strong communication and interpersonal skills. The Service support specialist is expected to provide these services with independence, demonstrating experience and ability in multiple fields within IT.

What you will do
• Receive, handle and record requests receiving either by phone, mail or Tickets.
• Work as a team member, providing support to colleagues as and when required.
• Able to react to change productively and handle other essential tasks as assigned.
• Document all Incidents & Service Request in the Ticketing System with appropriate details of the user.




• Work with the Internal Teams to ensure that the users’ issues are fixed in a timely manner.
• Provide support and resolve problems to the end user’s satisfaction
• Monitor and respond quickly and optimally to requests received as per the SLA defined in the process.
• Monitor Service Desk for tickets assigned to the queue and process first - in first - out based on priority
• Document internal procedures
• Assist with on boarding of new users
• Co-ordinate with team members in identifying new solutions for existing and unresolved issues.
• Follow all defined process religiously and raise feedback and suggestions to the appropriate stakeholders
• Work in shifts in a 24/7 support team
You will bring
• Bachelor in Engineering, IT or related.
• Basic experience in customer support - ideally in technical fields.
• Ticket handling knowledge – desk support (not call center)
• Excellent wr

📌 Service Support Specialist Jr. (Santiago de Querétaro)
🏢 Ericsson
📍 Santiago de Querétaro