MEET COMPASS
We are a full service BPO that partners with brands to power growth through exceptional customer experience.
Our founders were trailblazers in the eComm industry.
When they couldn't find a customer service partner that was as innovative as they were, they built it.
Many companies view their customer care as a cost center, but we believe it can be so much more!
If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.
About the Opportunity
Work Setup: Remote –Mexico (Anywhere within Mexico)Schedule: 8:00 AM – 5:00 PM PST, 5 days a weekDays Off: Fixed weekends offIndustry: Specialty Coffee & Beverage Retail
We're looking for Customer Service Associates to join the customer support team of a fast-growing specialty coffee and beverage retail company with a strong focus on customer experience, community, and great products.
As a Customer Service Associate, you'll be part of a team that helps customers have a seamless and positive experience—from answering questions and resolving concerns to providing friendly and knowledgeable support.
If you have call center experience, enjoy helping people, and thrive in a fast-paced customer-focused environment, we'd love to hear from you!
What You'll Do
Provide exceptional customer service through phone, chat, email, and other support channels
Respond to customer questions, concerns, and requests professionally and efficiently
Assist customers with orders, products, accounts, and general inquiries
Listen actively and identify the best solution for each customer
Handle customer concerns with empathy, patience, and a positive attitude
Resolve issues while maintaining a high standard of customer experience
Accurately document customer interactions in the appropriate systems
Follow established processes,



policies, and service standards
Collaborate with team members and other departments to resolve customer concerns
Help create a friendly, positive, and memorable customer experience
What We're Looking For
Required:
2+ yrs previous call center / contact center experience
Strong verbal and written English communication skills
Excellent customer service and interpersonal skills
Strong problem-solving and active listening abilities
Comfortable handling customer inquiries in a fast-paced environment
Ability to navigate multiple systems and applications
Strong/Reliable Internet wired connection and a quiet remote - work environment (with an uninterrupted power source/back up Internet/Power)
Willingness to work the required 8:00 AM–5:00 PM PST schedule
Availability to work 5 days per week with fixed weekends off
Technology Requirements
A licensed Windows computer with a serial number is the only computer we will accept for this position.
We do not allow customized or jailbroken homemade devices.
Applicants must have strong wired internet connection to support systems and possess a Windows Computer with a working webcam.
All agents must have a working camera to be used during all training sessions, meetings, 1:1 huddles, any company related discussions, etc.
Agents must have a working headset with a microphone, speakers are not permitted for us while on calls.
Agents must be willing to have Crowdstrike be installed in their personal computer/laptop
All agents will be required to install third-party software in order to run the screen capture module:
Screen Capture Module l Microsoft Windows Installer 2.0 or later.
l Microsoft Visual C++ **** Redistributable 32-bit.
l Microsoft .
NET Framework 4.6.2or 4.7.x
All agents will be required to download DUO Mobile on their mobile phones for multi-factor authentication.
Download speed must be at least 25 MBPS with latency (RTT) of

📌 Customer Service Associate (Mx-Based Remote) (México)
🏢 Compassexperiencelabs
📍 México