Positiondescription:

Supervise daily restaurant operations, ensuring excellent guest service, efficient team performance, and compliance with brand and service standards.

PrimaryResponsibilities:

Supervise restaurant team and daily operations; ensure service quality, guestsatisfaction, cleanliness and operational standards; coordinate opening andclosing procedures.

AdditionalResponsibilities:

Supporttraining, scheduling, inventory control, upselling initiatives and resolutionof guest concerns.

ReportingTeam

- Reporting Department: Food & Beverage
- Category: Hospitality / Tourism
- Field specialization: Food & Beverage /Restaurant Management
- Academic score: Not specified
- Institution tier: Not specified

RequiredCertification/s:

FoodSafety certification preferred.

RequiredTraining/s:

Servicestandards, food safety, HACCP and brand standards.

- Industry: Hospitality / Food &Beverage;
- Years of experience: 2–3 years

KeyPerformanceIndicators:

Guest satisfaction, service quality, productivity, upselling, costcontrol and compliance with standards.

RequiredCompetencies:

Leadership, teamwork, customer orientation,



problem solving and communication.

RequiredKnowledge:

Restaurant operations, food & beverage service, food safety and hospitalitystandards.

RequiredSkills:

Teamsupervision, guest service, conflict resolution, upselling and operationalcoordination.

- Physical: Ability to stand and walkfor extended periods and work flexible shifts.
- Other: Ability to work underpressure and maintain service standards in a fast-paced environment.

WorkEnvironment Details:

Luxuryhotel restaurant environment; frequent interaction with guests and operationalteams.

Specificrequirements

- Travel: Not required
- Vehicle: Not required
- Work Permit: Required if applicable
- Pay Rate: According to company salarystructure
- Contract Types: Permanent / Indefinite
- Time Constraints: Versátil schedule,including weekends and holidays
- Compliance Related: Compliance with companypolicies, STPS regulations, food safety and brand standards
- Union Affiliation: According to hotel policy

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📌 Restaurant Supervisor (Mérida)
🏢 Banyan Group
📍 Mérida