Customer Care Team Lead - Coaching, KPIs & Growth (Santiago de Querétaro)

Customer Care Team Lead - Coaching, KPIs & Growth (Santiago de Querétaro)

09 oct
|
Ria Money Transfer
|
Santiago de Querétaro

09 oct

Ria Money Transfer

Santiago de Querétaro

Ria Money Transfer in Querétaro seeks a Care Supervisor to build a strong customer care team, shape staff behaviors, and implement standards and processes. You will deliver regular reports and maintain open communication with leadership.

The role focuses on staff retention and accuracy, with coaching, 1:1s, and performance reviews. You will manage escalations, analyze call drivers, and collaborate with Training, QA, and Operations to meet KPIs and service goals.

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📌 Customer Care Team Lead - Coaching, KPIs & Growth (Santiago de Querétaro)
🏢 Ria Money Transfer
📍 Santiago de Querétaro

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