The Customer Service Representative is a pivotal role within the BGA Americas Aftermarket team within Honeywell Aerospace. The selected candidate will be the focal for MSP Avionics & Mechanical Components contract support and the integrity of our business systems. The job responsibilities will include:

- Enter contracts for MSP Avionics & Mechanical Components, supporting new aircraft enrollments, contract transfers, and renewals.

- Provide top-end support for the Sales, Contracts, Disputes and Customer Accounts teams.

- Proficiency in SAP and SFDC (SalesForce.com) as well as the MyAerospace portal.

- Support high end integral customers and Honeywell dealers while prioritizing critical issues to ensure customer requirements are met on time.

- Manage workflow with minimum supervision while displaying patience, sound judgment, and professionalism under pressure.

- Responsible for maintaining metrics relating to workload and revenue generating activities. Strong written and verbal communication and presentation skills

Other responsibilities may include:

- Collaborate effectively with internal Honeywell Aerospace resources to provide solutions

- Responding to customized contract requests - expedited and / or preferential

- Actively participate and sometimes lead team meetings, process improvement teams, and other activities as assigned.

Key success measurements for this position include:



customer satisfaction; attention to detail; effective problem resolution and effectiveness of communication with internal and external customers.

YOU MUST HAVE

- 0 years of proven experience in customer support management

- Strong leadership and people management skills

- Ability to build and maintain strong customer relationships

- Experience in driving process improvements and implementing best practices Additional Qualifications

- Must demonstrate flexibility and resilience, including the ability to influence others in a time sensitive and demanding environment

- Ability to make sound business decisions and take quick actions to execute

- Exceptional verbal and written communication skills

- Demonstrate strong analytical and problem-solving skills

- Ability to work collaboratively with multiple Honeywell entities by developing and maintaining effective relationships

- Excellent time management and organization skills

- Working knowledge of export requirements and/or government regulations is a plus

- Ability to effectively handle a wide range of customers' needs and requirements with care and professionalism at all times

- Knowledge of basic financial principles is a plus

- Demonstrated ability to work in a changing environment is strongly preferred

- Great grasp and passion for customer service

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📌 Cust Supp Mgt Professional (Mexicali)
🏢 Honeywell Aerospace
📍 Mexicali