DiDi is expanding its CX Center of Operations with a focus on Fintech solutions. You will join a multinational team delivering intelligent channel strategies, reducing user effort, and optimizing CX with data-driven insights.
The role emphasizes product discovery, OKR tracking, and stakeholder collaboration across Product, Engineering, and Operations to drive improvements in our customer experiences.
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📌 CX Product Ops Lead – Fintech & Data Insights (México)
🏢 Didi
📍 México