Remoto: Teletrabajo

About CentralCentral builds AI agents that do real operational work for businesses. Our agents handle tasks like answering phones, booking appointments, and working within scheduling and healthcare systems. As we expand into more back-office workflows, we are seeking an Implementation & Customer Success Manager who finds this evolution exciting.About CentralCentral builds AI agents that do real operational work for businesses. Our agents handle tasks like answering phones, booking appointments, and working within scheduling and healthcare systems. As we expand into more back-office workflows, we are seeking an Implementation & Customer Success Manager who finds this evolution exciting.In this role, you will take ownership of the customer journey post-signing, ensuring effective implementation and ongoing value delivery. Your proactive approach will help identify and solve problems before they escalate, fostering strong relationships with our clients.ResponsibilitiesOwn customers end to end, from signed contract through implementation, launch, adoption, ongoing success, renewal, and expansionTake new customers live by configuring workflows, call forwarding, prompts, transfer rules, scheduling, notifications, integrations, and other automationConfigure AI agents by building and improving prompts, workflows, actions, escalation logic, SMS rules, and knowledge integrationsImplement new workflows as Central expands beyond voice and front-desk automationRun integrations with systems like athenahealth, Brightree, Availity, and NexHealthCommunicate regularly with customers through onboarding calls, implementation sessions, check-ins,



and troubleshooting callsInvestigate problems independently, reproducing issues and checking configurations before escalating to engineeringTriage engineering issues effectively, providing necessary context and verifying fixes before closing the loopIdentify churn risks and opportunities for account growth by understanding customer value and needsTurn recurring implementation problems into documented playbooks and automation improvementsRequirements3+ years in implementation, onboarding, technical account management, customer success, or a similar customer-facing role at a B2B software companyExperience owning a book of customers or implementations directlyHands-on experience configuring software for customers, including workflow builders and automation toolsStrong spoken and written English, with the ability to communicate directly with customersExperience with telephony, VoIP, SIP, EHRs, APIs, webhooks, or workflow automation toolsComfortable troubleshooting technical problems without immediate escalationHighly organized and able to manage multiple implementations simultaneouslyAvailability during US business hours, regardless of locationNice to HaveExperience in front-office, practice-management, or healthcare operationsFamiliarity with tools such as Linear/Jira, Stripe,



and SlackExperience working in early-stage or fast-moving startupsKnowledge of implementing AI agents or AI-powered workflowsExperience identifying or closing expansion revenue from existing customersBenefitsRemote work flexibility allowing you to work from anywhereOpportunities for professional development and growthAccess to a supportive and innovative team environmentWork on cutting-edge AI technology and contribute to meaningful projectsCollaborative culture focused on outcomes and team successPotential for career advancement as the company growsFirst 90 DaysBy Day 30, you will have taken over your customer book and independently configured a complete AI workflowBy Day 60, you will be running new implementations from kickoff to go-live with meaningful integrationsBy Day 90, you will own your accounts with minimal supervision and contribute to developing documented playbooksWe are an equal opportunity employer and welcome applicants from all backgrounds. If you’re ready to be part of an innovative company that values your expertise and fosters growth, we encourage you to apply!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.#J-18808-Ljbffr

📌 Remote Implementation & Customer Success Lead — AI Automation (Ciudad de México)
🏢 Wing Assistant
📍 Ciudad de México