Join our team as an SAP Service Delivery Lead and play a key role in driving operational excellence, client satisfaction, and successful SAP service delivery.

In this leadership position, you will oversee the end-to-end delivery of SAP services, collaborate with cross-functional teams, and act as a trusted advisor to clients, ensuring that business objectives are achieved through high-quality, scalable, and efficient SAP solutions.

KEY RESPONSIBILITIES

- Lead the delivery of SAP Application Management Services (AMS), support operations, and continuous improvement initiatives.
- Serve as the primary point of contact for clients, fostering strong relationships and ensuring high levels of customer satisfaction.
- Manage service governance, ensuring compliance with Service Level Agreements (SLAs), KPIs, and contractual commitments.
- Oversee multidisciplinary SAP teams, driving collaboration, performance, and professional development.
- Manage critical incidents, escalations, risks, and service recovery efforts, ensuring timely resolution and minimal business disruption.
- Coordinate deployment activities, release planning, and production support to ensure seamless service transitions.
- Monitor service performance, identify improvement opportunities, and implement operational excellence initiatives.
- Lead estimation, capacity planning, resource management, and financial tracking activities for SAP engagements.
- Collaborate with integral delivery teams and stakeholders to ensure consistent and high-quality service execution.
- Drive transformation initiatives,



automation opportunities, and SAP best practices to maximize business value for clients.

A results-oriented leader with a strong customer focus, excellent stakeholder management skills, and a passion for delivering high-quality SAP services. The ideal candidate combines strategic thinking, operational discipline, and technical understanding to drive service excellence and long-term client success.

REQUIRED QUALIFICATIONS

- Advanced proficiency in SAP Service Delivery Management or Account Delivery Management.
- Minimum of 12 years of experience in SAP implementation, support, AMS, or managed services environments.
- Proven experience leading SAP service delivery teams in complex, global organizations.
- Strong knowledge of IT Service Management (ITSM) and ITIL frameworks.
- Experience managing client relationships, executive stakeholders, and service governance processes.
- Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field.

PREFERRED QUALIFICATIONS

- Experience supporting SAP S/4HANA and hybrid SAP landscapes.
- Advanced proficiency in Business Operations Management.
- Advanced proficiency in Estimation and Planning.
- Advanced proficiency in Work Management.
- Intermediate proficiency in Risk Assessment.
- Intermediate proficiency in Process Improvement.
- Experience managing large-scale SAP support engagements and global delivery models.
- SAP and/or ITIL certifications are highly desirable.

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📌 SAP Service Delivery Lead (Ciudad de México)
🏢 Accenture
📍 Ciudad de México