Gerente de operaciones Apply: Ciudad Juarez, CHH: Full time: Posted Today: R-102357**Job Summary:**The Field Operations Manager provides leadership for the assigned locations in support of dealership services.**Core Duties*** Lead and manage a team of dealership service employees across an assigned geographic region.* Oversee employee timekeeping, payroll submissions, and labor hour approvals.* Recruit, onboard, coach, retrain, and, when necessary, manage disciplinary actions and terminations for installers and trainees.* Develop and communicate daily installer schedules to maximize productivity and dealership coverage.* Monitor film inventory levels, place inventory orders, and ensure material availability.* Track daily dealership vehicle counts and staffing needs to align labor resources with demand.* Conduct monthly dealership audits to verify operational compliance, service quality, inventory accountability, process adherence, and billing accuracy while identifying opportunities for continuous improvement.* Serve as the primary liaison between field employees and administrative teams for payroll, end-of-day reporting, warranties, pricing, and operational support.* Review billing reports daily, research discrepancies, and ensure all logged information is accurate and compliant prior to invoicing.* Coordinate employee onboarding at dealership locations,



including system access and account setup.* Request employees pay adjustments to maintain accurate personnel records within company systems* Assist with warranty processing and other operational data entry as needed.* Coordinate new dealership account setups, including hotspot administration and operational readiness.* Manage regional expenses and identify opportunities to improve cost efficiency while maintaining service quality.* Review dealership rollout documentation (Go Sheets, DRFs, and related materials) to ensure successful launches.* Build, strengthen, and maintain long-term relationships with dealership partners through consistent communication and service excellence.* Communicate staffing schedules and operational updates with dealership management.* Coordinate and support product demonstrations of XPEL Products, including DECG, Navigation Screen Protection, WPF, and Paint Protection pre-load items.

Existing and non-existing accounts to further grow our territories.* Plotter maintenance and repairs* Perform additional duties and special projects as assigned.**Basic Qualifications*** 3 years working in dealership or related experience.* High School Diploma, GED, or equivalent* 18+ years old with 2 years of driving experience.* Must have a current and valid driver’s license with a clean driving record.* Must meet insurability requirements under the company’s motor vehicle insurance policy.* Excellent communication, interpersonal, analytical and problem-solving skills* Make appropriate judgments, keeping customer service, safety, and time sensitivity a priority.* Proficient in Microsoft Office (Word, Excel, Outlook).* Ability to multi-task with a sense of urgency* Ability to lift 25 lbs on occasion.* Travel between assigned locations required

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📌 Gerente de operaciones (Chihuahua)
🏢 XPEL
📍 Chihuahua