Your Role
We are seeking a seasoned and decisive Plant Quality Manager to lead our quality operations. This leadership role is responsible for driving a culture of quality, ensuring our products meet the highest standards, and acting as the primary point of contact for all quality-related matters. You will be a key leader in ensuring both process excellence and customer satisfaction.
Crucially, this role carries the authority to halt production or shipping processes as necessary to prevent non-conforming product from reaching our customers, thereby protecting the company's integrity and brand reputation.
ROLES AND RESPONSIBILITIES
Quality Leadership & Management
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- Lead and manage the entire quality function at the plant level, guiding the team to meet all internal and external quality processes and procedures.
- Manage all departmental resources to ensure the team has the adequate capacity and capability to meet business needs and quality standards.
- Guide, coach, and hold the quality team accountable for their performance,
fostering a culture of ownership and continuous improvement.
- Set and manage departmental objectives and KPIs for the quality team, reporting on performance and identifying required actions to achieve targets.
- Lead plant activities to achieve excellence towards VOC, Customer Scorecards, Cost of Poor Quality and Warranty Management.
- Develop, implement, and maintain quality standards, documentation, and procedures across all manufacturing operations.
- Chair regular quality review meetings with representatives from appropriate departments to analyze metrics and drive continuous improvement.
- Ensure all quality activities are conducted in compliance with established health, safety, and environmental policies.
Process & Customer Quality
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- Serve as the first point of escalation for all customer quality issues, acting as the primary liaison between the plant and the customer to ensure a rapid and effective response.
- Champion and drive