Embassy Mexico City seeks a Contact Center Representative to provide first-level support across in-person and remote channels (phone, email, chat, self-service). You will triage tickets, troubleshoot Tier 0/1 issues, and handle incidents following established processes.
You may assist with loaned equipment, VIP support, and admin tasks including time reports. The role requires English and Spanish proficiency, the ability to begin within ~4 weeks, and eligibility for a security certificate.
📌 Bilingual Frontline Support Specialist (Ciudad de México)
🏢 U.S. Embassynsulates In France
📍 Ciudad de México
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