Overview The Person Office (HR) Generalist provides daily transactional support to their assigned businessunits through the direction and guidance of the site Person Office (HR) Manager. This role requires 3-5years of experience in Human Resources, preferably supported by growth in previous roles, and theability to work on-site supporting a high-volume call-center. Previous call-center experience is a plusand requires knowledge of leave management (FMLA/ADA etc.), policy adherence, employeerelations, conflict resolution, and the ability to communicate across various levels within theorganization
Responsibilities Primary support to Person Office (HR) Manager
Responsible for day-to-day administration of core Person Office (HR) services to employees and managers in accordance with Qualfon corporate and site policies and procedures.
Performs a variety of employment related functions and serves as the site liaison between centers of excellence such as Talent Acquisition, Compensation, Benefits and Payroll.
Coordinates and manages Onboarding and Offboarding procedures for assigned business units.
Responsible for Employee data management recording and filing of employee information;electronic and hardcopy.
Manages all Leave of Absence requests in accordance with federal, state and company guidelines
Communicate company's policies and procedures.
Supports the site employee performance evaluation administration.
Ensures Site/Regional Compliance with Workers Compensation and State and Federal Law




Provides Employee Relations Support to Leads / Supervisors/ Managers under the guidance of thesite Person Office Manager.
Effectively communicates Human Resources information to employees.
Supports Unemployment insurance compliance and reporting.
Provides applicable reports and HR related administrative tasks.
Champions and adheres to company guidelines and policies.
All other tasks as assigned
Qualifications Excellent organizational skills and attention to detail.
Excellent written and verbal communication skills.
Proficient in Microsoft Office Suite or similar software.
Ability to maintain confidential information.
Experience with ADP and SAP SuccessFactors preferred.
Education and Experience:
Three to five years of Human Resources job experience preferred including business partner andemployee relations experience
Experience supporting non-exempt personnel in a high-volume environment is preferred whileproblem and conflict resolution skills are required.
SHRM-CP/PHR or willingness to obtain certification preferred.
While performing the duties of this job, the employee is frequently required to sit, talk and hear. Theemployee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects,tools, or controls; and reach with hands and arms. Specific vision abilities required by this job includeclose vision and the ability to adjust focus

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📌 PERSON OFFICE BUSINESS PARTNER I (Nezahualcóyotl)
🏢 Qualfon
📍 Nezahualcóyotl