DiDi Global Inc. is expanding its Customer Experience team in Mexico City. The role focuses on monitoring social media channels, generating insights, and applying AI tools to accelerate analysis and reporting. You will collaborate with Marketing, Safety & Security, Risk, Fraud, Brand, and Legal teams to improve the user journey.
The adecuado candidate has 3–5 years in social media insights or related fields, strong analytics, and familiarity with tools like Brandwatch, Sprinkler, and Stilingue.
📌 Senior CX (Ciudad de México)
🏢 Didi Global
📍 Ciudad de México
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