Stand8 provides end-to-end IT solutions and staffing services to enterprise partners across North America, with operational presence in Mexico supporting a wide range of technology, engineering, and business roles.
The General Network Operations Tier II Technician will provide high-quality operational support for critical network services during a night shift schedule. This role is responsible for monitoring, triaging, escalating, and resolving network faults across a multi-vendor telecommunications environment. The position supports service reliability, SLA adherence, and timely incident resolution for key customers and internal stakeholders.
Location & Work Type
Location: Remote, Mexico
Work Type: Remote
Key Responsibilities
- Monitoring of internal and external networks across a multi-vendor environment
- Carrying out initial triage diagnosis on faults and proactively escalating issues as required
- Prioritizing faults to meet SLAs, including resource management of external contractors
- Providing regular updates to internal stakeholders and external customers on the progress of faults
- Fault isolation and repair tasks on DWDM, SDH, Dark Fiber, IP, and Ethernet circuits
- Responsible for the management of fault receipt, fault identification & logging, support team dispatch, and fault management to resolution
- Ensuring service availability and Mean Time To Repair (MTTR) targets are met.
- Providing support to the Shift Lead when required
- Facilities and key sites monitoring and fault management
- Arranging and coordinating access for suppliers with support team members
- Providing key metrics and reports as required to senior Operations stakeholder
Qualifications
Required:
- Night Shift Role. Will work 12-hour shift 7pm - 7am US Central Time.
- Schedule: Sun - Wed one week (4 days) then work Sun- Tues next week (3 days). Every other week rotation.
- VLAN Routing, MPLS, IP- Trace Routes,
- Ethernet over Transport skills
- Needs to Know their Stuff
- Troubleshoot