The Customer Service Representative is an entry-level position responsible for providing a positive customer service experience and executing day-to-day banking activities in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to achieve customer satisfaction by delivering optimal solutions.
Responsibilities Promote security box services to customers who meet the profile to be users of this service
Administer and supervise client access to safe deposit boxes
Maintain the safe deposit inventory files
Perform periodic reviews of the status of records of safe deposit boxes for collection of unpaid incomes
Update and maintain client contracts Make contact process to customers to update contracts
Work with manager to manage and safeguard access keys to the vault of safe deposit boxes
Resolve client issues and identify when to deviate from standard practices or elevate to supervisor
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy,



applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications Previous relevant experience preferred
Experience in branch services or customer service
Demonstrated knowledge of Office Package Management and WEB tools
Excellent verbal and written communication skills
Ability to work in fast-paced environment
Education High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group Customer Service
Job Family Branch Service
Time Type Full time
Most Relevant Skills Please see the requirements listed above.
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.

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