Tidal is hiring a Customer Support Specialist (eCommerce) as an independent contractor for a technology company helping creators run online shops and memberships. You will support customers via Zendesk, handling orders, shipping issues, refunds, replacements, and account concerns, while escalating complex cases.
Located remotely with ~40 hours per week and overlap with US Pacific Time. Strong English communication and experience in ticket-based support are required, with familiarity in eCommerce
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📌 Remote Ecommerce Support Specialist (Santiago Mexquititlán Barrio 1ro.)
🏢 Tidal
📍 Santiago Mexquititlán Barrio 1ro.
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