Outsourcing Staffing Advantage is seeking a compassionate, detail-oriented Virtual Medical Assistant to join our growing Telehealth team. This role is idóneo for candidates with a strong medical background who are familiar with U.S. medical terminology, diagnoses, medications, and patient care. While a medical license is not required , candidates should possess solid medical knowledge, such as nurses, medical students, or physicians in training.

The Virtual Medical Assistant will play a key role in preparing patients for their telehealth appointments by reviewing and documenting their medical history, current medications, previous surgeries, and existing conditions before connecting them with one of our physicians overseas. This position requires excellent clinical understanding, exceptional attention to detail, and accurate documentation to ensure physicians receive complete and reliable patient information.

Key Responsibilities

Serve as the first point of contact for patients during the telehealth intake process
Collect and accurately document patient demographics, medical history, previous surgeries, current diagnoses, allergies, and medication lists
Review patient information for completeness and accuracy before the consultation
Demonstrate a strong understanding of medical terminology, diagnoses, and common medications. For example, if a patient reports a specific diagnosis, the Virtual Medical Assistant should be familiar with the medications commonly associated with that condition
Enter all patient information into the medical documentation system with a high level of accuracy
Prepare and organize patient records before connecting patients with the physician




Coordinate the transition of patients to the physician for their virtual consultation
Maintain detailed and confidential medical documentation while complying with privacy standards
Communicate professionally and compassionately with patients throughout the intake process
Stay up to date with U.S. healthcare terminology, medical practices, and documentation standards

Requirements

Background as Registered Nurses (RN), Licensed Practical Nurses (LPN), medical students, physicians in training, or other healthcare professionals with strong medical knowledge
Strong knowledge of U.S. medical terminology, diagnoses, anatomy, and common medications
Ability to recognize common treatments and medications associated with different medical conditions
Experience reviewing and documenting patient medical histories is highly preferred
Excellent analytical, organizational, and critical thinking skills
Exceptional attention to detail and documentation accuracy
Compassionate and patient-centered approach
Ability to work independently while managing multiple patient intakes efficiently
Experience using Electronic Medical Records (EMR/EHR) systems is a plus
Excellent English and Spanish communication skills, both written and verbal
High level of professionalism, integrity, and confidentiality
Strong interpersonal skills and the ability to communicate effectively with patients and healthcare providers

Work Schedule

Monday through Friday
9:00 AM - 6:00 PM (EST)

Benefits

Opportunity to work on diverse and exciting projects
Supportive and collaborative work environment
Weekly payments
Weekends off

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📌 Telehealth Medical Intake Specialist (Virtual) (Ciudad de México)
🏢 OSA Outsourcing Advantage
📍 Ciudad de México