Reporting into the Serialization Lead in the Integral Serialization Centre of Excellence team, the successful candidate will act as a key point of contact and SME for serialization support and issue escalation within the Americas region.
Responsibilities
• Oversee inbound logistics and serialization data flow from manufacturing sites to Organon’s third-party logistics (3PL) provider, ensuring EPCIS compliance ahead of product receipt
• Gather and document serialization requirements for new markets
• Execute and/or participate in project teams in design, build, and deployment activities
• Contribute to project impact assessment and scoping
• Act as a key contributor to new product launch initiatives by providing serialization expertise and supporting operational execution across impacted markets
• Liaison for Organon’s 3PL provider, reviewing and monitoring customer exceptions to ensure timely resolution and service compliance
• Collaborate with 3PL partner to maintain operational compliance, drive process improvements,
and ensure adherence to customer and company requirements
• Utilize Verification Router Service (VRS) to assess and validate suspect product, partnering with Quality to investigate issues, determine root cause, and support disposition decisions to ensure compliance and product integrity
• Contribute as a key team member in onboarding Contract Manufacturing Organizations (CMOs), supporting cross-functional coordination to ensure alignment with quality, compliance, and operational requirements
• Process xml messages via the Advanced Track & Trace Cockpit
• Utilized the Integration Control Hub (ICH) to monitor and reprocess message flows, ensuring accurate data exchange and timely resolution of errors
• Create shipping and receiving events
• Write standard operating procedures and work-step instructions
• Collaborate with Business Technology (BT) to support serialization activities, ensuring system accuracy, data integrity,
📌 Senior Specialist – Serialization Operations Americas/Spécialiste principal(e) – Opérations de Sérialisation, Amériques (Ciudad de México)
🏢 Organon Latam
📍 Ciudad de México
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