The Company:

Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling. Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion.

Our customer base includes some of the biggest brands, such as Earls Restaurant, Cactus Club, Crumbl Cookies and more.

The Team:

We're a group of competitive, dedicated people who place a high priority on competence and efficiency, but an even higher stock in engaged and passionate team members who contribute to our culture and make an impact. As part of our rapidly growing team you will play an important and unique role in working towards our mission to help 1 million people do what they love.

Take a look at a day in the life of our team: Behind the Scenes with Customer Support

The Role:

We are currently looking for a Customer Support Specialist to join our growing Customer Success team This role requires a person who loves to help and support people.



You have a keen interest in troubleshooting and supporting our customers in solving a variety of issues, ranging from the simplest to the most complex technical issues. You are capable of effectively resolving customer inquiries in a considerate, accurate, and timely manner. You are also eager to work with the rest of the Customer Success team to improve all aspects of the customer experience, making Push truly customer-centric.

Location:

This position is non-remote full time based at our office in Guadalajara, Mexico.

Responsibilities:

• Manage the amount of 400 tickets monthly, efficiently addressing both inbound and outbound inquiries across various support channels which include phone, email, and chat while ensuring availability for client assistance for up to 7.5 hours during our hours of operation;
• Confidently address inquiries, offering insightful advice, and proactively tackle customers' challenges pertainin

📌 Customer Support Specialist (Guadalajara)
🏢 Push Operations
📍 Guadalajara