Company Overview
DiDi General Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

Team Overview
The Customer Experience Coordinator will work within the Social Media channels,



leveraging listening tools, monitoring the quality of interactions, and tracking CX metrics to identify opportunities and mitigate reputational risk for the brand. Social media insights remain the core of the role, and the ideal candidate also brings working familiarity with insights work more broadly: light user research, data analysis, and AI tools that help scale and enrich the team's output. A strong analytical background and a deep understanding of social media platforms are essential to drive impactful decisions.

Role Responsibilities
In this role you will be doing...

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Social Media Monitoring and Insights Generation:

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Plan and execute the monitoring and analysis of social media activity to identify operational opportunities and generate insights.

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Plan and execute the use of advanced listening tools (e.g., Brandwatch, Sprinkler, Stilingue) to track trends, conversations, and brand

📌 CX Social Media Insights Sr Analyst (Ciudad de México)
🏢 Didi Global
📍 Ciudad de México