The Customer Service Representative is a pivotal role within the BGA Americas Aftermarket team within Honeywell Aerospace. The selected candidate will be the focal for MSP Avionics & Mechanical Components contract support and the integrity of our business systems. The job responsibilities will include: + Enter contracts for MSP Avionics & Mechanical Components, supporting new aircraft enrollments, contract transfers, and renewals. + Provide top-end support for the Sales, Contracts, Disputes and Customer Accounts teams. + Proficiency in SAP and SFDC (SalesForce.com) as well as the MyAerospace portal. + Support high end general customers and Honeywell dealers while prioritizing critical issues to ensure customer requirements are met on time. + Manage workflow with minimum supervision while displaying patience, sound judgment, and professionalism under pressure. + Responsible for maintaining metrics relating to workload and revenue generating activities. Strong written and verbal communication and presentation skills Other responsibilities may include: + Collaborate effectively with internal Honeywell Aerospace resources to provide solutions + Responding to customized contract requests - expedited and / or preferential + Actively participate and sometimes lead team meetings, process improvement teams, and other activities as assigned. Key success measurements for this position include:
customer satisfaction; attention to detail; effective problem resolution and effectiveness of communication with internal and external customers. **YOU MUST HAVE** + 0 years of proven experience in customer support management + Strong leadership and people management skills + Ability to build and maintain strong customer relationships + Experience in driving process improvements and implementing best practices Additional Qualifications + Must demonstrate flexibility and resilience, including the ability to influence others in a time sensitive and demanding environment + Ability to make sound business decisions and take quick actions to execute + Exceptional verbal and written communication skills + Demonstrate strong analytical and problem-solving skills + Ability to work collaboratively with multiple Honeywell entities by developing and maintaining effective relationships + Excellent time management and organization skills + Working knowledge of export requirements and/or government regulations is a plus + Ability to effectively handle a wide range of customers' needs and requirements with care and professionalism at all times + Knowledge of basic financial principles is a plus + Demonstrated ability to work in a changing environment is strongly preferred + Great grasp and passion for customer service