Position Objective
Provide specialized technical support and deliver training to Field Engineers, ensuring effective troubleshooting, diagnosis, maintenance, and operation of ATM equipment, as well as followup on regional projects and technical escalations. Key Responsibilities
Train and evaluate Field Engineers on equipment operation, troubleshooting, maintenance, and repair.
Provide secondlevel technical support and address complex technical issues onsite.
Monitor and follow up on local and regional projects across Latin America.
Coordinate and escalate technical incidents with headquarters.
Update technical documentation, training materials, and knowledge bases.
Prepare reports on training results and the technical performance of Field Engineers. Requirements
Education Bachelors degree in Mechanical, Mechatronics, Industrial Engineering, or a related field. Experience
2 years of experience in ATM and automation.
1 year of experience in a management or similar position.
Experience in banking services is preferred. Technical Skills




ATM hardware dispensers, acceptors, card readers, printers, etc.
Module diagnosis and repair.
Troubleshooting and onsite problem resolution.
Windows, IT networking, and measurement instruments.
XFS hardware testing.
Multivendor, Aptra, Agilis, and Probase.
C and or Java.
Microsoft Office. Languages
English Advanced. What We Offer
Direct employment with the company.
Statutory benefits plus additional company benefits.
Professional growth and development opportunities.
Productivity bonuses. Bolsa de trabajo México ofrecemos puesto de Senior Technical Support Engineer para el sector de Mantenimiento y Reparaciones Tecnicas en la empresa GRG Banking Hong Kong de Gustavo A. Madero. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Senior Technical Support Engineer (Gustavo A. Madero)
🏢 GRG Banking Hong Kong
📍 Gustavo A. Madero