This is a full time on-site position in Guadalajara, Jalisco

Advanced English required

ABOUT THE POSITION

THE CONTACT CENTER SPECIALIST MAINTAIN CONFIDENTIALITY OF PATIENT INFORMATION AND COMPLY WITH HIPAA AND PRIVACY REGULATIONS. MEET PERFORMANCE METRICS INCLUDING QUALITY, PRODUCTIVITY, ATTENDANCE, AND SERVICE-LEVEL GOALS.

RESPONSIBILITIES

- ANSWER INBOUND CALLS FROM PATIENTS, PROVIDERS, AND HEALTHCARE CONSUMERS IN A PROFESSIONAL AND COURTEOUS MANNER
- SCHEDULE, RESCHEDULE, AND CANCEL PATIENT APPOINTMENTS ACROSS HEALTH FACILITIES AND CLINICS.PROVIDE ACCURATE INFORMATION REGARDING HEALTHCARE SERVICES, PROVIDERS, LOCATIONS, AND PROCEDURES
- VERIFY PATIENT DEMOGRAPHICS, INSURANCE INFORMATION, AND REGISTRATION DETAILS
- RESOLVE CUSTOMER CONCERNS AND INQUIRIES WHILE MAINTAINING PATIENT SATISFACTION
- DOCUMENT ALL INTERACTIONS ACCURATELY IN ELECTRONIC HEALTH RECORD (EHR) AND CUSTOMER SERVICE SYSTEMS
- COLLABORATE WITH CLINICS, PROVIDERS, AND SUPPORT DEPARTMENTS TO ADDRESS PATIENT NEEDS AND SERVICE ISSUES.

ABOUT YOU





- MINIMUN EDUCATION LEVEL REQUIRED: ASSOCIATE'S DEGREE (ANY FIELD WELCOME)
- PREVIOUS CUSTOMER SERVICE EXPERIENCE
- CONTACT CENTER, HEALTHCARE, OR PATIENT ACCESS EXPERIENCE PREFERRED
- STRONG VERBAL AND WRITTEN ENGLISH COMMUNICATION SKILLS

SCHEDULE

MONDAY TO FRIDAY 7:00 AM TO 4:00 PM OR,

TUESDAY TO SATURDAY 7:00 AM TO 4:00 PM

(SHIFT ASSIGNED AFTER TRAINING)

SALARY AND BENEFITS

$19,500 GROSS MONTHLY SALARY

+$1,000 FOOD VOUCHERS

+30 DAYS CHRISTMAS BONUS

+PRIVATE MEDICAL INSURANCE

(ALL MANDATORY MEXICAN LAW BENEFITS APPLY)

This is a full time on-site position in Guadalajara, Jalisco

Advanced English required

Job Type: Full-time

Pay: $19,500.00 per month

Education:

- Associate (Required)

Experience:

- Healthcare related: 1 year (Preferred)
- Call center: 2 years (Required)

Language:

- Advanced English (Required)

Work Location: In person

📌 Bilingual Customer Service Representative (Guadalajara)
🏢 Intugo
📍 Guadalajara