• Collections of payments from US and International customers.
• Accountable for reducing delinquency for assigned customer accounts
• Provide customer service regarding collection issues, follow up on the open invoices and short payments or/and any discrepancy with customers to be correctly resolved.
• Follow up on disputes to get thems resolved and have cleared the account of the customers assigned.
• Monitor and maintain assigned accounts -- customer calls, account adjustments, small balance write offs, customer reconciliations and all the payments plans to get their current balance (goal-oriented)
• Influence external client to take desired actions by using techniques appropriate to the situation
• Review and coordinate with the Credit and Collection Manager to approve release of shipment to customers in credit hold.
• To guide and attend to dif depts. as well as sales, customer services, etc. for the correct follow up to their interaction with the C&C; department
• Process credit card payments as required and be sure they are approved.
• Communicate and follow up effectively with sales and customer service departments regarding customer accounts issues on a timely basis.
• Prepare an overdue/delinquent portfolio report, uncollected invoices and prevention of accounts under a risk of delincuency for a weekly meeting review with Credit and Collection Management.
• Update clients database related to payments or contact information.
• Perform additional related projects, account reconciliation responsibility as requested by department Manager.
• Continuously offer efficient process improvement recommendations and revise or create Accounts Receivable- collections work Instructions as requested by the department Manager.
• Lead and support cross-functional projects to improve business results and expand the implementation of better business practices.
• Responsible for timely communication of weekly, monthly and quarterly reporting of key measures to AR manager.
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