The Sales Support Specialist partners with the Sales Managers and other members of the Customer teams to secure customer demand planning and tooling contribution.
Ensure on-time pricing updates in creation/maintenance/update of material and pricing information in all systems (SFDC, SAP, etc.) and proactively inform the Sales Manager of differences on customer Purchase Order vs. our pricing offer.
Manage Customer Purchase Order (PO) from customer portals, ensure correctness and initiate the pricing update process within 24h; responsible with PO archiving and pricing tracking file maintenance.
Gather and validate the information from the requestors to create a new product specification (Sales Managers, Program Managers, Sales Support, Sales Admin, etc.)
Partner with Credit & Collection to drive less than 1% AR past due for price discrepancies.
Responsible to capture long-term demand based on the sales team input for volumes
Take ownership on cross-functional meetings
Analyze and align Customer demand based on portal input, supply chain and sales team inputs
Ensure accurate information and details related to tooling projects including capacity,
tooling breakdown, operations # and costs, vendors, project milestones and timeline, etc.
Ensure identification and follow-up of all New Product Implementation projects that are customer funded and partner with Sales Manager to secure customer approval (update web-based portals, prepare customer presentation etc.)
Partner with Procurement Admin team and contribute to GR on time by ensuring tagging instructions to be provided accurately and on time to internal stakeholders and suppliers.
Business or commercial bachelors degree or similar qualification
At least 2 years' experience in sales administration, sales support and/or customer service, preferably in an international organization
Experience of working with SAP system
Fluent in English
Microsoft Office skills (e.g. Excel)
Excellent communication skills
Data administration management and precision to procedures
Process and detail oriented
Exceptional organizational skill
Foster effective teamwork
Analytical skills
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