Receivables Support Representative – Collections, Billing & Accounts Receivable | Remote
Position Type:
Full-Time, Remote
Working Hours:
U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a
Receivables Support Representative
to manage collections follow-ups, resolve billing issues, and support day-to-day accounts receivable operations.
This is a hands-on, execution-focused role where you'll help protect company cash flow by ensuring past-due accounts are followed up consistently, billing discrepancies are resolved quickly, and customer records remain accurate.
You'll work closely with customers, billing teams, operations, and leadership to keep receivables organized and payments moving.
If you're
persistent, detail-oriented, organized, and confident communicating with customers about payments
, this role is a strong fit.
What You'll Own
Collections & Accounts Receivable
Conduct daily collections follow-ups through phone and email
Follow up on past-due invoices until payment or a payment commitment is secured
Track outstanding balances and payment commitments
Help reduce aging balances and delinquency
Identify opportunities to enroll eligible customers in auto-pay
Maintain consistent follow-up without letting accounts fall through the cracks
Billing Resolution
Investigate and resolve issues involving:
Invoice discrepancies
Incorrect charges
Account setup errors
Service and billing mismatches
Payment application issues
You'll identify the root cause, coordinate with internal teams, and ensure issues are fully resolved rather than temporarily addressed.
Receivables Case Management
Manage billing and receivables cases within
Salesforce or similar CRM systems
.
You'll:
Open and track cases
Document the issue clearly
Record investigation notes and actions taken
Track cases through resolution
Document final outcomes
Confirm customer understanding before closing cases
Customer Communication & Follow-Up
Communicate professionally with customers regarding outstanding balances and billing concerns
Provide clear updates on payment status and billing investigations
Handle payment objections professionally
Balance collections urgency with a positive customer experience
Escalate complex issues when appropriate




Maintain consistent communication until resolution
CRM & Documentation
Maintain accurate, organized, and audit-ready records.
Document:
Calls
Emails
Payment commitments
Billing disputes
Follow-up dates
Account updates
Final outcomes
Ensure Salesforce and other internal systems remain current and reliable.
Process Improvement
Identify recurring billing and collections issues
Flag operational problems contributing to delayed payments
Recommend improvements to collections workflows
Help reduce repeat billing errors and unnecessary escalations
Share insights with operations, billing, and leadership teams
What Success Looks Like
Past-due balances are followed up consistently
Aging receivables decrease
Payment commitments are accurately tracked
Billing issues are resolved quickly and correctly
Customer accounts remain organized and up to date
CRM documentation is accurate and audit-ready
Cases do not remain unnecessarily open
Customers receive clear and professional communication
What Makes You a Strong Fit
You:
Follow through until issues are completely resolved
Are persistent without being overly aggressive
Stay organized across a high volume of accounts
Communicate confidently about payments and billing
Have strong attention to detail
Take ownership of problems instead of passing them along
Can investigate discrepancies and identify root causes
Work effectively in structured, KPI-driven environments
Required Experience & Skills
Previous experience in:
Accounts Receivable (AR)
Collections
Billing support
Customer account management
Experience handling customer payment follow-ups
Comfortable making outbound collections calls
Experience managing high-volume calls and emailsStrong billing investigation and problem-solving skills
Familiarity with
Salesforce or similar CRM systems
Strong written and verbal English communication
Excellent attention to detail and organizational skills




Ability to maintain accurate customer and payment records
Comfortable working independently during U.S. business hours
Nice to Have
Experience in structured AR or collections environments
Experience reducing aging balances or delinquency rates
Experience improving cash flow
Experience driving auto-pay adoption
Familiarity with SLA-based case management
Experience supporting U.S.-based customers
Exposure to finance or billing operations
Experience with process improvement or root-cause analysis
What a Typical Day Looks Like
You might:
Review outstanding and past-due accounts
Make collections calls and send payment follow-ups
Track payment commitments
Investigate invoice discrepancies
Open and update Salesforce cases
Coordinate with billing or operations teams
Follow up with customers on unresolved issues
Update CRM records and account notes
Review aging balances and collection progress
Identify recurring billing problems
In short:
You help protect company revenue by ensuring payments are collected, billing issues are resolved, and customer accounts remain accurate and organized.
Key Metrics for Success
Collections & Receivables
Total cash collected
Reduction in aging balances
Daily collections activity completion
Payment commitment follow-through
Auto-pay conversion rate
Case Management
Billing cases resolved within SLA
Average case resolution time
Reduction in cases open longer than two weeks
CRM and documentation accuracy
Execution & Customer Experience
Follow-up speed and consistency
Reduction in escalations
Accuracy of account records
Quality and professionalism of customer communication
Why This Role Stands Out
Direct impact on company cash flow and revenue protection
High ownership across collections and billing operations
Clear, measurable performance expectations
Exposure to accounts receivable and finance operations
Opportunity to improve processes and workflows
Fully remote work environment
Growth opportunities into:
Accounts Receivable Lead
Collections Specialist
Billing Operations
Revenue Operations
Finance Operations
Interview Process
Initial Screening Call
Spark Hire Intro Video
Recruiter Interview
Client Interview
Offer & Onboarding
#J-*****-Ljbffr

📌 Receivables Support Representative (México)
🏢 Pavago
📍 México