Who We Are

Fulcrum Digital is a integral
AI-first enterprise transformation company with over 25 years of experience. We
partner with enterprises across financial services, insurance, healthcare,
retail, manufacturing, higher education, and logistics to move from AI experimentation
to scalable business outcomes. Fulcrum Digital works with over 100 global
clients, including Fortune 500 enterprises, combining deep industry expertise
with capabilities in enterprise AI, digital engineering, cloud modernisation,
platform integration, and generative AI.

The Role

As a Site Reliability Engineer,
you will own the health, stability, and performance of a production environment
supporting one of our client engagements. You will define how applications are
monitored and supported, drive automation across deployment and operations, and
work closely with development teams to reduce incidents and improve resiliency
over time. This role suits someone with a strong service ownership mindset who
enjoys connecting the dots across a complex technology stack and working with a




global team across multiple time zones.

What You'll Do

• Plan, manage, and oversee all aspects of the production
environment.

• Define strategies for application performance
monitoring and optimization in production.

• Design, develop, and standardize monitoring and
alerting mechanisms for supported applications.

• Respond to incidents, improve the platform based on
feedback, and measure the reduction of incidents over time.

• Take a holistic approach to problem solving during
production events, connecting the dots across the full technology stack to
optimize mean time to recover (MTTR).

• Analyze ITSM activities for the platform and provide a
feedback loop to development teams on operational gaps or resiliency concerns.

• Engage in and improve the whole lifecycle of services,
from inception and design through deployment, operation, and refinement.

• Support services before they go live through system
des

📌 SRE (Ciudad de México)
🏢 Fulcrum Digital
📍 Ciudad de México