Responsibilities
• Resolving service-impacting events/incidents.
• Escalating incidents to Operations Management/Directors.
• Engaging support of the CSIRT (Computer Security Incident Response Team) when necessary.
• Monitor ongoing operations and IT service infrastructure performance with applications set to anticipate IT service problems.
• Teach and Mentor the Tier 2 Network Engineers
• Act as subject matter expert as needed.
• Interpret console messages and perform required actions.
• Perform IT service problem isolation and determination.
• Respond to problems that are escalated by Service Desk Tier 1 and Tier 2 Engineers.
• Initiate corrective action within scope of knowledge and authority.
• Assist with network troubleshooting.
• Develop network capacity plans.
• Implement network bypass/recovery/backup procedures as required.
• Maintain knowledge of technology used, as well as new technologies that may be used in the future.
• Create criteria for acceptance of IT services and/or managed elements, for proactive monitoring and management.




• Validation of new IT services and/or managed elements in the IT environment.
• Acceptance/ coordination of new IT services and/or managed elements in the IT infrastructure.
• Use network diagnostic tools.
• Use and provide input to database(s) for problem and inventory control.
• Perform testing and maintenance activities as required.
• Serve as the customer interface for scheduling network changes, and the coordination of the Change Management process with the customer.

Preferred Experience and Attributes
• Proficient in IT infrastructure technologies:
• Routers, Switches, WAN, LAN, TDM, VoIP, Telecomm, and other internetworking technologies.
• Windows and UNIX based servers; Windows Server 2012 and up, Solaris, AIX.
• Oracle, SQL, Lotus Notes, and other RDBMS.
• Thorough understanding of TCP/IP—addressing, routing protocols and transport protocols (UDP and TCP).
• Must have expert level experience configuring and managin

📌 Design Engineer – Data Center Networking (México)
🏢 Praxis
📍 México