Uber is on a mission to move commerce around the world, connecting millions of users with a wide variety of partners. At the heart of this engine is our Expansion team. We are dedicated to ensuring our partners-from large enterprise brands to local independent businesses-achieve their full potential on the Uber platform.
Our team is a dynamic, collaborative, and results-oriented group that thrives on building strong relationships and delivering operational excellence. The Account Coordinator is a pivotal role within this ecosystem, serving as the foundational support of the account management team.
What You'll Do
As an Account Coordinator, you will act as the operational backbone for our client-facing teams with our Account Managers and Customer Success Managers. Your primary focus is to streamline workflows, enhance efficiency, and improve the overall partner experience for some of our largest partners by providing comprehensive administrative, reporting, and process support.
You will be expected to master our internal systems and workflows, providing the seamless support that allows our commercial teams to scale and our partners to thrive.
Client Communication & Support
• Partner closely with Account Managers (AMs) to deeply understand specific customer needs and nuances across the portfolio.
• Serve as a point of contact for merchant complaints and inbound inquiries, resolving issues directly where possible or routing them to the correct teams.
• Own database management, ensuring client information and communication history remain accurate and up-to-date within our systems (e.g., Salesforce).
Sales Process Support
• Collaborate with AMs and CSMs to identify growth opportunities, helping prepare the data and documentation needed for upselling new products or features.
• Prepare and update regular performance dashboards and reporting decks to help AMs/CSMs deliver high-impact business reviews to their partne
📌 Account Coordinator (Ciudad de México)
🏢 Uber
📍 Ciudad de México
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