Ericsson is looking for a Solution Architect to join our Integral Emergency Handling (GEH) to take on new challenges in their careers by stepping up into more leadership roles while exerting their technical skills in resolving our customers’ problems.
GEH Europe is a team of Recovery Leaders, Emergency Performance Managers and Solution Support Engineers/Solution Architects within the Customer Support organization providing end-to-end Emergency Handling services for customers globally.
This is a key role that provides a new opportunity for career growth within customer support from both technical and management aspects.
The profile we are looking for is expected to provide technical and leadership support services to our customers.
As a Support Solution Architect, you will take part in fault isolation of network and solution-level issues, and resolve problems to stabilize and optimize customer networks in a timely manner.
What you will do:
• Be responsible for Emergency Handling Services and accountable for restoring the customer systems in the shortest possible time
• Actively contribute to the delivery of customer projects beyond Emergency Handling
• Brainstorm and provide solutions to customers' problems during emergencies and in post-mortem phase or cross-domain task forces and RCA CSRs
• Drive an effective collaboration internally while interacting closely with our customers
• Remove barriers and address complex situations about technical and business challenges while driving the emergency
• Participate with various levels of Local and Global Support management in post-event improvement activities
You will bring:
• Minimum Bachelor’s degree in Engineering or Computer Science or equivalent experience
• 5+ years of Customer Support experience
• Solid technical background with hands-on experience in Telecom Products e.g. 5GC, EPC, Cloud, IMS, etc.
• Broad Solution and Networking experience in a Telecom domain preferably
📌 ERC Americas Recovery Leader (México)
🏢 Ericsson
📍 México
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