Collections Lead (NORAM)
Scope: Full Time | Location: Mexico City | Hybrid Model• Are you an experienced Collections professional who thrives on resolving complex accounts and driving cash collection results?
• Do you enjoy partnering with stakeholders across Finance and Operations while supporting a high-impact NORAM portfolio?

As a Collections Lead, you will play a critical role within our Order-to-Cash organization, supporting collections activities across the NORAM region. This highly visible position partners closely with Billing, Cash Applications, Finance, Sales, Customer Success, and business leaders to resolve complex receivables challenges, improve cash flow, and reduce customer risk exposure. While this is a senior-level individual contributor role, you will also serve as a key point of reference for the team, supporting day-to-day operational coordination, sharing best practices, and providing guidance on complex collection matters.Key Responsibilities• Manage a portfolio of complex and high-value customer accounts across the NORAM region.
• Drive collections performance,



reduce aged receivables, and support cash flow objectives.
• Investigate and resolve customer disputes in partnership with internal stakeholders.
• Assess customer risk and proactively identify collection challenges and escalation needs.
• Act as a key point of reference for the team, supporting day-to-day coordination, knowledge sharing, and best-practice execution.

Job Requirements • Senior-level experience within Collections and Accounts Receivable, with the ability to influence, guide, and support team members.
• Experience supporting the NORAM region is a must.
• Proven experience managing customer disputes, overdue receivables, and collection escalations.
• Advanced-Bilingual English required with strong verbal and written communication skills.
• Strong stakeholder management, relationship-building, and problem-solving abilities.
• Experience with Navision, Dynamics, ServiceNow,

📌 Collections Lead (Miguel Hidalgo)
🏢 Softwareone
📍 Miguel Hidalgo