TCS is looking for a Production Support Engineer.

Work modality: Hybrid
(Candidate needs to be located or relocate to Querétaro, CDMX, Guadalajara or Monterrey, it will be requested to attend office at least 3 day per week)

Job summary
Store coordination (Spanish)
• Act as the main contact for MX store teams on system issues, in Spanish (written and spoken).
• Gather clear details from stores (symptoms, impact, affected stores or devices) and give regular, plain-language updates until resolution.
• Escalate store-impacting issues to the right teams and confirm resolution with the store.
• Share guidance, workarounds and release or change communications with stores.

Incident management
• Monitor, triage and prioritize incoming incidents and alerts against severity and SLA.
• Lead incident response: investigate, mitigate, restore service and communicate status to stakeholders.
• Take part in on-call or support rotations, including out-of-hours coverage as needed.
• Document timelines and actions and contribute to post-incident reviews.

Problem management




• Find recurring incidents and trends, carry out root cause analysis and track problems to closure.
• Maintain the known-error database, runbooks and knowledge base articles.
• Recommend and drive permanent fixes, automation and monitoring improvements.

Engineering
• Debug and fix defects in Node.js / TypeScript services and APIs.
• Write and tune PostgreSQL queries, investigate data issues and run safe data fixes and corrections.
• Review logs, metrics and traces to diagnose production issues.
• Raise pull requests, write tests, and support releases, deployments and rollbacks.
• Work with development, QA, infrastructure and product teams to improve reliability.

Skill Set
Required
• Strong experience with Node.js and TypeScript
• Solid PostgreSQL skills: complex queries, indexing, query tuning and troubleshooting
• Hands-on production support experience: incident and problem management, root cause analysis
• Flu

📌 Production Support Engineer (Ciudad de México)
🏢 Tata Consultancy Services
📍 Ciudad de México