At Rapido Solutions Group, we connect fast-growing U.S. companies with top general talent.From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry.
We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth.
The Enterprise Operations Associate will be part of a high performing team, working in lockstep with their Carrier Sales team to manage freight movement and providing operational support to team.
Primary Responsibilities
• Foster positive carrier relationships operationally by working with carriers booked on loads by Carrier Sales.
• Dispatch drivers and track and trace loads through life-cycle of shipment ensuring that customer deadlines are met. Communicate updates and issues to team members.
• Work with carriers to identify and resolve issues. Escalate issues as appropriate.
• Update company TMS with required documentation in a timely manner.
• Ensure drivers are set-up to accept automated tracking software and that auto tracking is initiated.
• Manage e-mail communication between account managers and carriers.
• Review and reply to incoming emails from carriers, making sure to forward all necessary documents to imaging department for processing.
• Review and register all requested accessorials in database for reimbursement.
• Ensure boards are cleaned with complete and concise turnover documentation daily.
• Additional duties and projects as assigned.
• Assist in the identification and execution of process improvement initiatives.