IDC is seeking a GTM Operations Manager to strengthen day-to-day execution, process discipline, and change management across the Commercial organization.
The Business Operations Manager will make sure that as new processes, tools, and initiatives roll out, they actually take hold — that the field understands what’s changing, systems and data stay clean, and issues get caught and fixed quickly. This role sits closest to where the work happens, and is most responsible for making sure it happens right.
Much of the work is hands-on. The Business Operations Manager will monitor process compliance and data quality in day-to-day systems, field and resolve inbound questions, coach front-line teams through change, and support the reporting that keeps transformation initiatives on track.
What You’ll Do
Process Compliance & Systems Integrity
• Own recurring process-compliance monitoring and CRM auditing (e.g., Salesforce) to ensure the commercial process is followed consistently and accurately across teams.
• Identify gaps between how work is supposed to happen and how it’s actually happening, and partner with process owners to close them.
Inquiry Intake & First-Line Resolution
• Serve as the first point of contact for incoming questions and issues from the field, triaging by urgency and complexity and resolving what you can directly.
• Escalate more complex issues to the right owner, track them through to resolution, and follow up to confirm the underlying cause was addressed.
Deal-Level Execution Quality & Data Integrity
• Review deal-level activity and records for accuracy and completeness, catching and correcting errors before they affect downstream reporting or decisions.
• Investigate recurring quality issues to their root cause and recommend fixes to process, training, or tooling.
Field Change Management & Coaching
• Support the roll-out of new processes, tools, and policies by coaching front-line teams through the change a
📌 GTM Operations Manager (Ciudad de México)
🏢 IDC Research
📍 Ciudad de México
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