Job Description
The Business Operations Consultant will play a crucial role in supporting the Corporates Professional Services business by ensuring that processes, reporting, tools, and employee experiences are optimized for efficiency and effectiveness. This role will focus on executing operations processes and reporting while contributing to process improvement efforts across the business unit to enhance financial, operational, customer satisfaction, and employee satisfaction outcomes.
Our Project & Operations Management team consists of seasoned professionals who have excelled in professional services through client-facing delivery, business transformation, and innovation. As business operations increasingly take on complex and integral dimensions, the Business Operations Consultant will lead efforts to enhance services-related processes and technology.

Key Responsibilities
• Support critical operational areas for professional services, including order processing, credits, time entry and billing, access requirements, quality assurance, reporting, and governance,



with a focus on strategic improvement.
• Develop, review, and maintain high-level operational documentation and communications.
• Oversee and manage POM information channels, ensuring efficient triage, routing, and response management through various platforms such as email, MS Teams, and roundtable discussions.
• Drive revenue management initiatives, particularly in month-end research and resolution, to optimize financial performance.
• Foster a culture of creativity and innovation, encouraging team feedback and suggestions for continuous improvement.
• Ensure active participation and leadership in Operations discussions, tools, and resources.
• Execute special projects and additional duties, providing strategic input and leadership.

Required Qualifications
• Advanced English proficiency. Candidates will be tested before setting up an interview.
• At least 5 years' experience in similar roles.
• Extensiv

📌 Business Operations (Ciudad de México)
🏢 Thomson Reuters
📍 Ciudad de México