Corning Shared Services supports Corning’s businesses, through best-in-class and evolving operations, with a focus on actionable insights through evolving processes, ensuring compliance, and executing vital transactions. We work hard to actively support Corning’s evolving businesses, eliminate manual processing of standard transactions, and function as a thought leader in the digital transformation to ultimately be a top talent destination inside and outside of Corning.
What is your role?

• Function as team leader for the regional team members. Acts as back up for the manager.

• Operational support activities for Enterprise Applications and customer base. Ensure process rigor and audit requirements are met, maintained, and improved.

• Provide ongoing assessment of existing services, systems, processes and controls to identify, recommend, and implement necessary improvements to ensure data quality and support growth related to strategic initiatives.

• Ensure quality work is migrated into our Production Environment for systems under your management.



Maintain SOX compliance and PASS/ATP process rigor and tools.

• Manage day-to-day operational engagement activities with third party service providers. Point of contact for all daily operational/support activities, ensuring services delivery according to agreed SOW and KPI’s. Escalate issues to manager, as necessary.

• Partner with IT for case/issue resolution in a timely manner. Work as team to develop system solutions and improvement.

• Take ownership of team metrics to collaborate with team members to deep dive into gaps.

What will you do?

• Provide day-to-day management for MTY EAS team members. Select, develop, and evaluate team members to ensure the efficient operation of the function. Case management. Provide end-to-end functional support, case handling, and root cause resolution for break/fix support cases/tickets for Enterprise Applications. Manage EAS queues to ensure cases are complete within agreed SLA

📌 Enterprise Application Support Supervisor (México)
🏢 Corning
📍 México