Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.

The HR & Payroll Operations Lead, LATAM Shared Services will serve as the regional operational subject matter expert and primary functional escalation point for HR Operations processes across LATAM. This individual contributor role will provide deep expertise in benefits administration, leave and absence administration, ServiceNow HRSD case management, Workday HCM, and Tier 1 payroll inquiry support.

About the Job
Functional Leadership and Operational Execution
• Serve as the primary functional escalation point for HR Operations processes, benefits administration, leave administration, ServiceNow HRSD, Workday HCM, and Tier 1 payroll support.

• Translate priorities established by the HR LATAM SSC Manager into clear operational actions, deliverables,



and follow-through.

• Provide functional guidance to Specialists and Coordinators on complex scenarios, established procedures, controls, and escalation requirements.

• Coordinate cross-functional issue resolutions.

• Identify execution risks, recurring issues, and improvement opportunities and escalate recommendations to the HR LATAM SSC Manager.

Benefits Administration Subject Matter Expertise
• Serve as the regional subject matter expert for benefits administration across LATAM.

• Apply the benefits frameworks, standards, controls, and escalation paths established through Total Rewards governance.

• Provide functional guidance on enrollments, life events, audits, and employee inquiries.

• Support complex benefits escalations.

• Develop and maintain assigned benefits SOPs, job aids, knowledge articles, and training materials in partnership with the HR LATAM SSC Manager.

• Support im

📌 HR Operations Lead, LATAM Shared Services (Ciudad de México)
🏢 Levi Strauss
📍 Ciudad de México