? Healthcare Virtual Assistant (Call Center)
? LatAm
? Remote
About Our Client
Our client is a food allergy specialty practice with multiple clinic locations across California and New York, built around one core conviction: food allergies are treatable, not just manageable. Backed by published clinical outcome data and affiliations with leading children's hospitals, they combine clinical rigor with a warm, child-friendly patient experience designed to reduce anxiety for kids and families. For families who have often been told there is nothing to be done, they offer a pathway to food freedom, delivered by a team that treats patients like family.
About the Role
We're looking for a Healthcare Virtual Assistant (Call Center) to support the administrative side of a high-volume patient call center. You'll handle inbound call triage, new patient inquiries, scheduling and rescheduling requests, and ticket logging for clinical and administrative staff, improving call answer rates and keeping the patient experience smooth.
This is a purely administrative role with no clinical decision-making.



You'll pre-screen and route, log and flag, schedule and follow up, while the in-house clinical and admin team handles everything that requires clinical judgment.
Responsibilities
• Answer and pre-screen inbound patient calls, triaging call intent and routing patients to the right team member or next step
• Handle new patient inquiries, ensuring every prospective patient receives a timely, warm, and accurate response
• Manage scheduling and rescheduling for existing patients across New York and Southern California clinic locations within AdvancedMD EMR
• Confirm appointments and follow up on open scheduling items to reduce no-shows and gaps
• Log and flag items as tickets for in-house staff, with the right information attached so they can act without needing more context
• Track open tickets and flag anything not picked up within the expected window
• Maintain accurate, organized patient

📌 Healthcare Virtual Assistant (Guadalajara)
🏢 Hire Overseas
📍 Guadalajara