SWBC is seeking a talented individual who is a quick learner with technical aptitude skills and able to work as part of a team as well as manage projects and deadlines independently. In this role, you will provide stellar customer service to our clients and employees.
Why you'll love this role:
In this role, every day is different. You will not perform the same repetitive tasks instead you are able to enjoy the variety this role brings. The adecuado candidate must be a quick learner who possesses strong tech skills. This role will provide general support to clients across all our software solutions.
Essential duties include the following:
• Provides clients with telephone and online support.
• Analyzes, troubleshoots and helps resolve product/service issues reported by clients in a timely manner; escalate issues to Level IIs or Management and seek additional support if needed to expedite the resolution.
• Assists in the development of support plans for clients.
• Engages with prospects and clients to understand their Payroll, Time & Labor Management, and HRIS needs.
• Participates in discovery sessions with customers to define requirements.
• Stays up to date on the latest product features, functionality and new releases.
• Acts as a subject matter expert both internally and with customers.
• Builds delivery best practices and processes by leveraging your implementation and consulting experience.
Serious candidates will possess the minimum qualifications:
• Bachelor's Degree in Business or related field from an accredited four-year college or university or equivalent work experience.
• Minimum of two (2) years of experience in customer service.
• This is an entry level position however; the ideal candidate will be proficient with technology.
• Ability to retain information and apply gained knowledge to the next situation.
• Ability to assist with complex and customer facing software implementations.
• Ability to work in a fast-paced team environment.
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📌 HRIS Coordinator (Monterrey)
🏢 SWBC
📍 Monterrey
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