Why Work at Lenovo

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Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Integral 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com,



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Description and Requirements

As a Service Delivery Manager, you are a key member of the ISG LA Service Team who supports our largest and most strategically important customers in Mexico. You will leverage various Lenovo resources and external vendors to ensure case resolution and customer satisfaction. You will be a trusted service advisor to certain key accounts, providing updates on open cases and service issues, and intervening on behalf of the customer where necessary to ensure smooth and timely support.

This role serves as the primary point of accountability for project execution, service quality, customer satisfaction, financial performance, and resource management. The Service Delivery Manager works closely with customers, technical delivery teams, sales, logistics and leadership to ensure projects are delivered on time, within scope,

📌 Service Delivery Manager (Ciudad de México)
🏢 Lenovo
📍 Ciudad de México