Job Description
About us- Cognex is the largest, most successful and recognized integral player in industrial machine vision We are a financially strong, international company with no debt and have been in business for over 40 years. Using advanced optics, image sensors and artificial intelligence software Cognex vision and ID systems capture an image then analyze it to make sense of what’s being seen. We are deeply committed to fostering an inclusive and equitable work environment, guided by our "Work Hard, Play Hard, Move Fast" culture, which celebrates employee innovation, determination, and dedication in a dynamic, fun, and distinctive atmosphere.

We are working on a hybrid schedule: 3 days in the office, 2 at home.

Your primary responsibility as a Technical Support Engineer will be to provide remote support of Cognex-designed systems and solutions to system integrators or direct end user customers. This role has a high degree of customer interface and is expected to provide a high level of customer service and satisfaction. Typical Industry applications include:



parcel and pallet conveyors, sorters, interfacing with in-motion scales, dimensioners, label printer/applicators, scanners and sensors and PLC controls software. Our TSE’s are often the first call that our customers make when they need support. Our TSE’s can solve technical issues remotely, exhibit a Customer First attitude, and Persevere until the job gets done correctly. TSE’s are based in a Cognex Office in different locations globally.

Essential Functions
• Provide expert, front-line product technical support submitted through web or phone call by asking meaningful troubleshooting questions, providing clarification on customer questions, directing customer to useful resources, etc.
• Maintain high customer satisfaction level through timely, attentive, and polite interactions
• Maintain open communication and provide consistent case updates to customer.
• Troubleshooting customer problems over phone

📌 Customer Support Engineer (Guadalajara)
🏢 Cognex
📍 Guadalajara