National Account Manager
Our Vision
Our customers trust us to simplify the complex world of Customs and Logistics by bringing together innovative and customer focused people, processes, and technology. In doing so, we strive to drive the success of all Customers and Stakeholders.
The Role
This position is responsible for managing strategic accounts, maximizing all opportunities for sales and growth within the accounts. The National Account Manager will facilitate communication with customers and build long-term relationships to achieve business goals working alongside Sales and Operations.
Key Responsibilities
- Serve as a trusted partner managing large company accounts acting as the primary point of contact, building strong relationships based on trust and reliability to ensure their needs and expectations are consistently met.
- Proactively quarterbacking the client experience by coordinating with internal teams and resources to manage the client journey, ensuring seamless communication and collaboration to drive satisfaction and loyalty.




- Act as the client advocate within the organization, promptly addressing concerns and facilitating problem resolution to maintain high levels of client engagement.
- Shared growth plan to identify and propose growth opportunities for upselling and cross selling that align with client needs and objectives.
- Possess exceptional communication skills for engaging effectively with both internal teams and external stakeholders, demonstrate the ability to work independently, and apply critical thinking to proactively strategize and anticipate future challenges.
- Regularly assess and report on client satisfaction, using insights to continually refine and enhance the client experience by setting goals prior/post client engagement and ensure contracts are negotiated to the correct terms.
- Client servicing: includes visits and/or meetings with customers (25% travel) and reporting of any issues to the Director.
- Acquire in-depth knowled

📌 National Account Manager (Ciudad de México)
🏢 Colonial Group
📍 Ciudad de México