At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. This position reports to: Service Manager - LATAMYour role and responsibilitiesIn this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L; to achieve performance targets and to optimize the utilization of Service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity.
The work model for the role is: #LI-HybridThis role is contributing to the Electrification Services division in Mexico.
Creating and driving the implementation of service strategy as a member of the management team and ensureing that strategic plans are implemented consistently in the service organization through collaboration with other businesses.




Driving consistent development of processes and practices based on customer feedback (Net Promoter Score - NPS).Driving, implementing, reporting and monitoring performance targets as part of the respective unit P&L; (financial, productivity, investments, customer satisfaction, operational excellence, etc.).Running the day-to-day service business to ensure profitable growth and improvement of service productivity.
Implementing agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.
Investing in improving the quality of existing service products and in developing new service products to expand the portfolio in line with integral direction and driving continuous improvement culture and the implementation of improvements to achieve service excellence and increase profitability in their own area of responsibility.
Qualifications for the roleBachelors degree in Electrical, Mechanical, Ele

📌 Service Manager Support (Ciudad de México)
🏢 Blackberry
📍 Ciudad de México