Business Credit office, Senior Team Lead
Role Purpose
Credit & Capital Management (CCM) team under Corporate and Institutional Banking (CIB) are implementing a new, modern, and consistent (E2E end-to-end) operating model, of which a key component is the introduction of a first line credit management office (the Business Credit Office.) The BCO function will complete tasks including structuring, credit analysis and rating recommendation, client credit monitoring tasks, credit terms and docs negotiation with Wholesale Credit & Market Risk (WCMR) and clients acting as a single handoff from a Relationship Manager (RM) to the BCO for all CCM tasks, creating a single control point.
Key Responsibilities
- Country head of BCO COE team in Mexico.
- Responsible for the delivery of BCO tasks in line with agreed OKRs, SLAs and KPIs for own portfolio of clients. Please note a commensurate portfolio comprising of moderate to high complexity of clients will have to be managed by the successful candidate.
- Lead and manage the end-to-end CCM journey,



ensuring a seamless and efficient process for customers and internal stakeholders.
- BCO Regional Heads, WMR and other key stakeholders where necessary to ensure successful completion of key Optimization and Transformation initiatives
- Manage a team comprising of a mix of third-party contractors and perm resources for ensuring the team performs well together, and manage their workflow, training & docs development to deliver the BCO model satisfactorily within agreed timelines
- Continuously drive improvement in productivity of the BCO team whilst enhancing client experience
- Drive adoption of technology/digital and customer experience improvement initiatives, including alignment to a globally consistent C&L; operating model.
- Monitor and analyze customer and stakeholder feedback, identifying key areas of focus to improve customer outcomes.
- Work with the Head of BCO COE to ensure risks and issues related to CCM are escalated to coun

📌 Business Credit office, Senior Team Lead (Ciudad de México)
🏢 HSBC Holdings
📍 Ciudad de México