We Are PepsiCo
Join PepsiCo and Dare for Better Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.
Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.
PepsiCo's Sustain & Operations team, as part of the Technology Strategy & Enterprise Products organization, delivers and sustains digital products across Strategy and Transformation's core priorities to accelerate PepsiCo's digital transformation. One the key remits of the Customer Success team within the organization is to drive adoption and operational excellence of digital products by ensuring an optimal end‐user experience through timely resolution of incidents and application downtime. This is an Europe market Senior Sustain analyst/engineer role.
Works with product owners to confirm product runbooks, monitoring/KPI dashboards, SLAs,



and customer notifications procedures are correct.
Improves logging and monitoring for quick and accurate error detection.
Takes the time to understand how customers interact with systems to accurately reflect their experience in monitoring. May focus on product resource usage and/or how dependencies are tested and managed. Adds comments and/or refactors existing product code to improve readability, modularity, and generally make it easier for others to contribute to and maintain.
Creates AMS governance strategies based on service contract terms. Accountable for the quality of managed service providers and their adherence to contract SLAs.
Can analyse a problem statement using relevant data. Expertise in one or more software languages and design patterns.
~ Understands how to refactor code to make it more modular, scalable, easier to support. Internal digital platforms that promote self-learning.
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📌 Monitoring Support Engineer (Ciudad de México)
🏢 Joinimagine
📍 Ciudad de México