KEY RESPONSIBILITIES
- Lead the delivery of SAP Application Management Services (AMS), support operations, and continuous improvement initiatives.
- Serve as the primary point of contact for clients, fostering strong relationships and ensuring high levels of customer satisfaction.
- Manage service governance, ensuring compliance with Service Level Agreements (SLAs), KPIs, and contractual commitments.
- Oversee multidisciplinary SAP teams, driving collaboration, performance, and professional development.
- Manage critical incidents, escalations, risks, and service recovery efforts, ensuring timely resolution and minimal business disruption.
- Coordinate deployment activities, release planning, and production support to ensure seamless service transitions.
- Monitor service performance, identify improvement opportunities, and implement operational excellence initiatives.
- Lead estimation, capacity planning, resource management, and financial tracking activities for SAP engagements.




- Collaborate with general delivery teams and stakeholders to ensure consistent and high-quality service execution.
- Drive transformation initiatives, automation opportunities, and SAP best practices to maximize business value for clients.

A results-oriented leader with a strong customer focus, excellent stakeholder management skills, and a passion for delivering high-quality SAP services.
The ideal candidate combines strategic thinking, operational discipline, and technical understanding to drive service excellence and long-term client success.
REQUIRED QUALIFICATIONS
- Advanced proficiency in SAP Service Delivery Management or Account Delivery Management.
- Minimum of 12 years of experience in SAP implementation, support, AMS, or managed services environments.
- Proven experience leading SAP service delivery teams in complex, global organizations.
- Strong knowledge of IT Service Management (ITSM) and ITIL frameworks.
- Experience managing client relationships, executive stakeholders, a

📌 SAP Service Delivery Lead (Ciudad de México)
🏢 1913 Accenture Sc Atc
📍 Ciudad de México