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Note:If you apply for a role at Hershey through our career’s website, we may use technologies that use automation to filter your candidacy based on objective criteria. We also use AI-enabled tools that help us facilitate the selection of our future Hershey talent. These tools may help with activities such as matching and scoring candidates to roles based on requirements and scheduling interviews. These systems process only the information you provide in your application, including your resume, work history, education, and responses to screening questions. While these technologies assist with certain steps in our recruitment process and may provide recommendations, all final decisions, including those affecting whether candidates advance to subsequent stages in the applicant process, are made by our talent acquisition teams with meaningful human review and independent judgment. Depending on your location and the specific role you apply for, additional disclosures about our use of AI in recruitment may be provided to you separately.





Assoc Mgr Customer Service (CPFR Latam)

Posted Date: Oct 5, 2026

Requisition Number: 130584

Job Overview

This role functions as a skilled subject matter expert responsible for organizing and executing work that spans teams or functions and influences business performance. It independently manages complex customer service issues, processes, or projects that require intermediate practical knowledge. The role engages cross?functionally to coordinate solutions and elevate service quality. It requires researching and resolving problems that are not immediately evident and applying best practices to drive improvements. The position also supports transformation efforts that impact customer experience and operational outcomes.

Accountabilities
- 1. Provide Advanced Customer Service Expertise
The role delivers expert customer support across physical, remote, and virtual channels to resolve esca

📌 Assoc Mgr Customer Service (Ciudad de México)
🏢 Hershey
📍 Ciudad de México