Bilingual Appointment Setter Patient Coordinator Remote
English Spanish U.S. Medical Aesthetics Practice

100 remote position. Applicants from anywhere in Mexico are welcome. No relocation required.

Lumina Aesthetics Med Spa, a U.S.based medical aesthetics practice in New Jersey, is hiring a reliable, salesoriented Bilingual English Spanish Appointment Setter Patient Coordinator for a longterm, 100 remote position.
This is not a basic administrative dataentry position. You will communicate closely with prospective and existing patients by phone and text, answer questions, follow up with leads, and convert interested customers into appointments.

Responsibilities
Make outbound calls and follow up with leads by phone and text.
Respond promptly and professionally to patient inquiries during your shift.
Learn our treatments, services, pricing, and current promotions.
Answer brief, routine questions using companyapproved information.
Know when a question requires professional clinical judgment and recommend a consultation with one of our providers instead of giving medical advice.
Use strong sales and communication skills to handle common questions objections and convert interested leads into appointments.
Manage appointments and patient information accurately in Vagaro.
Maintain lead tracking, reports, and records using Google Sheets and Google Docs.
Follow company scripts, procedures, and leadmanagement guidelines.
Schedule Attendance

MondaySaturday 7 hours day 42 hours week Sunday off
You must be available for the assigned schedule aligned with U.S. Eastern Time New Jersey.
Consistent attendance is essential. Frequent absences,



lateness, or early signouts are not acceptable for this position. Please apply only if you can reliably commit to the required schedule.

Technical Requirements
You must have
A reliable, properly functioning computer
Stable highspeed internet
Reliable headset microphone and quiet workspace
Good working knowledge of Google Sheets and Google Docs
Ability to use multiple webbased systems efficiently
Ability to remain connected to our designated Zoom work session with your work screen shared during scheduled working hours as required

If you are unable or unwilling to share your work computer screen during your scheduled shift, please do not apply.

Experience with Vagaro is a strong plus.

Compensation Performance Growth
We reward strong and consistent performance with higher hourly pay.
Training Rate 4 USD hour
After training, team members may qualify for
Completed Paid Appointments MonthRate
205 hour
356 hour
507 hour
808 hour

A performance appointment counts only when the customer attends and completes a paid treatment service. Cancellations and noshows do not count.
Rate advancement also considers attendance, punctuality, communication, work quality, proper followup, Vagaro CRM accuracy, compliance with procedures,



and available lead volume.

Qualifications
Strong spoken and written English and Spanish
Excellent phone communication and customerservice skills
Strong sales ability and confidence making outbound calls
Reliable attendance and punctuality
Good computer and organizational skills
Comfortable using Google Sheets and Google Docs
Able to learn treatment service information and explain it accurately
Coachable, dependable, and motivated by performance
Previous appointmentsetting, sales, callcenter, or customerservice experience preferred
Experience with U.S. customers, healthcare, medical aesthetics, beauty wellness, or Vagaro is a plus

Important
This is a 100 remote position with no facetoface patient interaction. However, you will communicate closely with patients throughout the day by phone and text, so prompt responses, professional communication, consistent followup, and strong sales skills are essential.

Shortlisted candidates may complete an English Spanish speaking assessment, mock customer call, Google Sheets Docs assessment, and computer internet readiness check.

Please apply only if you meet the schedule, attendance, technical, communication, and screensharing requirements.
Bolsa de trabajo México ofrecemos puesto de Bilingual Appointment Setter para el sector de CallCenter Telemercadeo en la empresa RG International Inc de Cuauhtémoc. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Bilingual Appointment Setter English and Spanish Remote (Cuauhtémoc)
🏢 RG International
📍 Cuauhtémoc